To be responsible for the customer achieving the desired results when using our product and service. A customer success manager works with customers to ensure they’re receiving the tools and support needed to achieve their goals. This includes advising them on buying decisions and onboarding new users after purchase. CSMs have an in-depth understanding of the customer’s needs and are responsible for communicating common customer behaviors to the sales, marketing, and product teams.
You understand the substance of the customer’s business and act as an expert for the customer and are able to propose the best possible solution. We appreciate Smart industry know-how from the process or manufacturing industry.
Our company is undergoing a transition phase and your work also includes project manager work for named large corporate clients.
You work at the hub of doing and communicating, ensuring that things progress as agreed.
You promote the fulfillment of financial goals and are responsible for customer reporting and invoicing criteria.
As a Customer Success Manager, you:
Advocate for the company – explaining to customers why you can meet their specific needs.
Onboard new customers – educate customers on how to use your product
Follow up on renewals – create loyal customers
Encourage upsells and cross-sells
Build relationships between customers and the support team – Technical issues, minor product problems, and basic business questions should be geared towards your customer support team.
Be the voice of the customer – CSMs should organize, analyze, and share this information with other departments to ensure your company’s decisions always consider the voice of the customer.
We value the know-how and experience of the following:
- project or service management in the software industry
- previous experience in a customer success manager role
- process knowledge of web programming and user interface design
A technical background will help you succeed in the role, but it is not a requirement.
You fit perfectly into our skilled team if you have a hunger for doing things and feel that you can control even large entities.
You are a positive and inspiring colleague who sees more opportunities than threats and doesn’t panic at the slightest thing. Self-directedness is natural to you, and you understand that in a small but growing company, not all processes have been thought out yet.
We require fluent oral and written skills in Finnish and English. The position may also require some traveling due to customer projects.
The work will take shape over time and we will also offer new opportunities in the future!
Process Genius is a growing and internationalizing software company. We respond to customer needs, for example, in the processing, food and manufacturing industries. We also deliver modeling and configuration solutions for various industries.
Process Genius has an office in Joensuu. You can also work remotely, as long as you are willing to travel to our head office in Joensuu from time to time.
We want to offer our experts the best possible environment to do their work; freedom and responsibility, flexible working hours, combining work and leisure time, and leisure activities. As a plus, you get comprehensive employment benefits and great colleagues.
More information about the role or working at Process Genius is provided by Matti Ilvonen, p. 050 348 1444
26.9. klo: 15.30 -16.00 and 29.9. 09.00 – 10.00.
Send your application with salary request no later than 2.10.2022. We might proceed with interviews already during the application period.