Process Genius was awarded the ISO9001:2015 quality certification back in 2022. “The implementation clarified our processes and helps us to better understand our customers,” says Janne Pekkala, Quality, Process and Research Manager at Process Genius, interviewed for this article.
Bureau Veritas conducted an external audit, and it successfully confirmed a flawless pass for the 2023 audit. An annual audit will be performed by an external auditor to acquire and sustain the certificate.
The metrics listed in the certificate assess the essential operational processes for efficient management
The main purpose of obtaining an ISO9001 certification is to ensure that the processes and management of a company meet high quality standards. The certification is commonly used by industrial companies, but according to Janne Pekkala, the software company Process Genius’ intention is to garner greater trust and comprehension from customers, as well as improve the transparency of their processes.
Process Genius has developed a quality manual that aligns with the international standards to obtain the certificate. The company is wholeheartedly devoted to following the manual, and the management team is setting an exemplary precedent for the processes. The Quality Manual addresses various elements and procedures essential for efficiently managing the company. These include documenting different types of data, facilitating communication between customers and the company, enhancing product development, handling complaints, and enhancing operational efficiency. The indicators and tools specified in the certificate are utilized to assess the quality of all these aspects.
Well-defined processes and comprehensive documentation boost customer trust
In everyday situations, the certificate becomes most apparent through the importance of documentation, as it is crucial for acquiring and retaining the certificate. The employees have access to documented descriptions of all the production processes. It is crucial to be dedicated to and comply with these procedures in order to maintain a consistent level of quality. The certificate also makes clear how dependable the company’s operations are. Customers find it easier to put their trust in a company when they are aware of its policies and procedures.
Every year, internal audits are carried out to examine every procedure and promote continuous improvement.
– Janne Pekkala
Efforts are made to inform customers about the quality certificate to increase reliability. “The change from five years ago is clear. Customers have noticed it in terms of better practices, higher-quality products, and better overall experiences. When you develop things right, it’s better to develop a little bit at a time rather than in huge portions, but only once,” comments Pekkala.
Certification clarifies the future ambitions of the new Genius Core™ 3D Digital Twin platform
The impact of the ISO9001 certification on the product is reflected in a unified operating style, the clear overview of the Genius Core™ platform and the clear ambitions for the future. Risk analysis is essential to development, since it enables us to anticipate possible hazards and take calculated risks with confidence. The platform’s quality and functionality are significantly impacted by the certification, which also serves as a vital link in guaranteeing the smooth operational processes.
Quality objectives ensure a 3D Digital Twin platform that meets real customer needs
Each business unit has its own quality objectives. The quality objectives ensure that progress is being made towards the desired outcome within the specified timeframe. In addition to the objectives, processes and the product are developed in a customer-oriented way by continuously collecting information on product performance directly from the field. “In the event of an unusual situation, like a platform not functioning properly, the issue is examined and a root cause analysis is carried out. Based on this analysis, the process is adjusted accordingly,” says Pekkala.
However, Process Genius believes that the true measure of quality is a product that meets the real needs of its customers. Genuine added value in the daily life of companies also ensures satisfied customers, which is at the heart of the company’s business.